Inductotherm Group Worldwide
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Infrastructure
Services
Mechanical
Structural Design and Detailing
Piping Design and Detailing
Electrical Design and Detailing
Automation and Controls Engineering
Foundry System
Engineering Analysis
Solid Modeling
Software Development
3D Animation for Engineering Applications
Translation Services
Global Sourcing Services and Logistics
Global Field Services and Support
Legacy Systems
Customers
Software Development
Technology: Lotus Notes and Domino platform
Stores customer information and technical details of the product sold.
Register customer calls.
Schedule service engineers on service calls.
Generate service reports, customes survey letters and customer service invoices.
Help database that can be used by customer service representative for efficient and quick troubleshooting.
Alerts based on various criteria.
Records and analyze customer survey feedback.
Can be used by service engineers at remote location with an internet connection.
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